Refund policy

We have a 2 day return & refund policy, which means you have 2 days after receiving your item to request a return.

Flowers and plants sold on our website are natural products and we can't predict the life span of each flowers and plants as there are many conditions that will impact their longevity, such as environment temperature, seasons, and other unpredictable reasons. We encourage customers to follow care instructions of cut flowers and plants.

If you are not satisfied with your order regarding the freshness, please contact us within 24 hours after your order has been delivered. We request customers to send clear photos for our reference and keep the original item so we can ensure the replacement can be satisfied. 

To start a return, you can contact us at info@renatosflorist.com.au. 

You can always contact us for any return question at info@renatosflorist.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We don't accept returns and refunds based on change of mind or design, or without any clear photographs of the original item.

Refunds
We will notify you once we’ve inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@renatosflorist.com.au.